Privacy Policy
Candy Pop Ranch provides tours, excursions and private transfers in Puerto Plata and across the Dominican Republic. This document forms part of our service agreement with customers.
Introduction
Candy Pop Ranch ("we", "us", "our") operates tours, excursions and private transfer services in Puerto Plata and across the Dominican Republic. This Privacy Policy explains how we collect, use, store and protect personal information in accordance with applicable Dominican Republic legislation, including Law No. 172-13 on the Protection of Personal Data and principles of good faith, proportionality and confidentiality.
Information we collect
We may collect: full name, email address, phone number, WhatsApp contact, pickup location, hotel or cruise details, flight or ship information, number of passengers, reservation preferences, payment status, messages sent through our website, booking forms, the floating WhatsApp support button, and technical data such as IP address and browser type when you use our website.
How we use your information
Personal data is used to process reservations, coordinate pickup and drop-off, provide customer support, confirm payments, improve our services, comply with legal obligations, prevent fraud and communicate important updates about your booking.
Legal basis and consent
By submitting a reservation or contact request, you consent to the processing of your data for service delivery. You may withdraw consent for non-essential communications by contacting us, without affecting services already confirmed under contract.
Data sharing
We do not sell personal information. Data may be shared with payment processors (PayPal, card processors), drivers, guides, booking platform providers and authorities when required by Dominican law. All third parties must use data only for the contracted purpose.
International transfers
If you book from outside the Dominican Republic, your data may be processed in the DR and on servers used by our technology providers. We apply reasonable safeguards consistent with applicable privacy standards.
Retention and security
We retain reservation and contact records for the period necessary to fulfill the service, resolve disputes and comply with tax and commercial obligations. We apply administrative and technical measures to protect data against unauthorized access, loss or alteration.
Your rights
You may request access, correction, update or deletion of your personal data, subject to legal retention requirements. Contact us at info@candypopranch.com or +1 (809) 996-3030.
Cookies and analytics
Our website may use cookies and similar technologies to improve navigation, remember preferences and measure performance. You can manage cookies through your browser settings.
Contact
For privacy questions: info@candypopranch.com | +1 (809) 996-3030 | Calle Principal Muñoz, Chicago, Local #1, frente al Colmado Jhony, Puerto Plata, República Dominicana.
Questions? Contact info@candypopranch.com or +1 (809) 996-3030.